Complaints Procedure
At Global Work Path Consulting, we are committed to providing high-quality, transparent, and ethical immigration services. If you are dissatisfied with any aspect of our service, we want to hear from you. This Complaints Procedure outlines how to raise a concern and how we will resolve it.
Our Commitment to You
- We will acknowledge every complaint within 3 business days.
- We will investigate fairly, impartially, and confidentially.
- We will provide a final written response within 21 business days.
- We will treat you with respect and professionalism at all times.
Step 1: Submit Your Complaint
How to file a complaint: Send an email to complaints@globalworkpath.com with the subject line: “COMPLAINT – [Your Full Name]”.
Please include:
- Your full name and contact information
- Service agreement or reference number (if available)
- Clear description of the issue, including dates and relevant communication
- Any supporting documents (emails, screenshots, invoices)
- What resolution you are seeking
Alternate method: Call us at +44 (0) 1234 567890 (Mon-Fri, 9am-5pm GMT) and ask for the Complaints Officer.
Step 2: Acknowledgment & Investigation
Within 3 business days, we will send you an acknowledgment email with a complaint reference number. A designated Complaints Officer will review your case, gather relevant internal records, and may contact you for further clarification.
Step 3: Resolution & Outcome
We aim to resolve all complaints within 21 business days. You will receive a written response outlining:
- Findings from our investigation
- Whether we uphold your complaint in full, in part, or not at all
- Any actions we will take to remedy the situation (e.g., apology, partial refund, service credit)
- Next steps if you remain unsatisfied
Step 4: Escalation (If Unresolved)
If you are not satisfied with our final response, you may escalate to the following independent bodies:
- For data protection concerns: UK Information Commissioner’s Office (ICO) – ico.org.uk
- For general service disputes: You may seek legal advice or pursue mediation through the Civil Courts of Scotland.
What Is NOT Covered?
This complaints procedure does not apply to:
- Visa or work permit rejections by government authorities (these are not within our control)
- Disagreements with immigration laws or policies
- Delays caused by third parties (embassies, employers, couriers)
Anonymous Complaints
We accept anonymous complaints, but investigating may be limited. If you wish to remain anonymous, please state this in your submission.
Contact Our Complaints Officer
📧 complaints@globalworkpath.com
📞 +44 783 2715414
📧 info@globalworkpath.com | 🌐 GlobalWorkPath.com
🏢 UK Registered Company SC887466